Top 1% managed Customer Success talent for up to 80% less.
Vetted Philippines-based support talent, assessed and working UK hours, as a managed monthly seat or a direct hire.
Or skip to candidate examplesIf you don't hire you pay nothing
- 10 working days
brief to shortlist
- £399
fully refundable Search Deposit
- Included
replacement if it doesn't work out
Trusted by teams at
What Adarna does
We find, employ and run your customer support hire. You just work with them.
You
Work with them,
day to day.
That’s it.
Adarna
- Find & vet3 interview-ready candidates in 10 working days
- Employa real contract, benefits and 13th-month pay
- Paypayroll every month, on time, whatever happens
- Coverleave, sick days and the HR around them
- Watchweekly check-ins and a monthly performance summary
- Replaceif it ever stops working, at no extra cost
That’s a managed seat: one monthly fee. Prefer to employ them yourself? Direct hire is the other route, and you choose once you’ve met the person.
Testimonials
These videos were filmed while we operated as Talent Torch, same team, same service, now Adarna.
Unplugged
"This is going to completely transform the way I work and is probably the most impactful thing I have done in the last three years.
The quality of the candidates was great, the process was easy, I highly, highly recommend."
Baseline
"He found me three excellent candidates who I interviewed. The process was slick, professional, and they helped me at every single stage.
Why would I do it myself when somebody can do it better?"
ChargedUp
"The process has been so easy. Adarna has allowed me to hire great candidates globally without increasing burn.
We plan to make many more international hires through them!"
Other approaches fall short
AI
AI hallucinates and misreads nuance in the most important conversations.
Local hires
A UK hire is £32,000+ before NI, pension, equipment and management, costs that strangle growth.
Traditional outsourcing
Most agencies rotate whoever is free, pay poorly and use contracts that would not survive scrutiny, or place lightly vetted candidates and step away.
Thoroughly vetted talent, managed by us, powered by AI.
Adarna headhunts a great professional dedicated to you, thoroughly vets them, and trains them on AI and customer support.
On a managed seat, Adarna employs and pays them properly on your behalf, and replaces them free, forever.
All for
The world's customer support capital.
The Philippines has built the deepest English-speaking customer support workforce in Asia: trained by global BPOs, fluent in the tools your team already uses, and culturally aligned to UK service standards.
Every Adarna candidate is assessed for written English, spoken fluency, customer judgement, and UK-hours availability, not just taken at face value.
- Top 5
globally for English proficiency
EF English Proficiency Index
- 1.3M+
customer support professionals
Largest CS workforce in Asia
- GMT+8
2–5h UK morning overlap
Real-time coverage, no night shifts
Global companies that outsource customer support to the Philippines: Amazon, Google, HSBC, Microsoft, Shopify, Airbnb, American Express, Samsung, Klarna, PayPal
Highly vetted candidates
Before the bench
English, vocational and aptitude checks: passed before a candidate can even join the Adarna bench.
The role assessment
Identity verification, interviews, and a live chat simulation.
Final review
Reference checks, and a holistic decision by our team: interviews, background and experience.
Not a folder of CVs
Your search deposit of £399 buys a decision-ready shortlist: three people, each with a pack you can read in two minutes and forward to whoever else has to agree.
Prepared for
Northbeam · Customer Support
How we got to this shortlist
In this pack
Maria R.
Customer Support · e-commerce
Joshua D.
Support Admin · SaaS
Andrea L.
Customer Support · fintech
Candidate 1
Maria R.
Customer Support · e-commerce
A note from Adarna
Handled 60+ tickets a day at a UK-hours DTC brand. Her written answers were the calmest in this batch. She de-escalates without conceding the policy.
How they scored
Written English
Excellent: clear, warm, no filler
Spoken fluency
Fluent, neutral accent
Tools
See and hear them
Who's on the bench
Anonymised, illustrative profiles. Your shortlist will be tailored to your role and tools.
- Location
- Cebu, Philippines
- Written English
- Excellent: clear, concise, on-brand
- Spoken English
- Fluent, neutral accent
- Availability
- 2 weeks notice
5 years across SaaS and fintech support. Has trained junior reps and built macro libraries.
- Location
- Manila, Philippines
- Written English
- Excellent: strong empathy in writing
- Spoken English
- Conversational, confident
- Availability
- Immediate
3 years on a UK ecommerce brand. Handled 80+ tickets/day with a 96% CSAT.
- Location
- Davao, Philippines
- Written English
- Excellent: calm, professional tone
- Spoken English
- Fluent, very clear
- Availability
- 1 week notice
B2B SaaS background. Comfortable with technical troubleshooting and Loom replies.
Founder testimonial · Unplugged
This is going to completely transform the way I work, probably the most impactful thing I've done in the last three years.
From brief to shortlist in 10 working days.
Clear pricing, your choice of setup: a managed monthly seat we run for you, or a direct hire you own from day one.
- 01
Submit your brief
Tell us the role, tools, hours, and what good looks like. 5-minute form.
- 02
Receive 3 vetted candidates within 10 working days
You get profiles, English samples, and our notes on each candidate.
- 03
Book interviews
Talk to the ones you like. Skip the ones you don't.
- 04
Hire, your way
Take them on a managed monthly seat we run for you, or hire them directly. You choose once you've met them.
A UK in-house support rep costs around £32,000/yr. The same role from the Adarna bench costs roughly £12,000/yr direct to the candidate.That's roughly £20,000 saved per hire, recurring, every year after the placement fee.
Figures shown for the direct-hire route (you employ them directly). A managed seat is one all-in fee from £1,595/mo instead, a smaller saving, but none of the employer admin.
How Adarna Compares
Monthly cost, all-in
~£3,000 – £3,600
£1,595 – £2,695 by tier
~£900 – £1,100 salary, paid direct
To start
£3k – £8k recruiter fee
£399, refundable
£399 + £3,500 on hire
Employer NI, pension, benefits
~£4,500 / yr on top
Included
None, you contract directly
Payroll, leave & HR admin
Yours to run
Handled by Adarna
Yours to run
Performance visibility
You build it
Weekly check-ins + monthly summary
You build it
If it doesn't work out
Re-recruit at full cost
Replacement included, always
One replacement within 90 days
Commitment
Employment contract
30 days' notice
They're your hire
Time to shortlist
6 – 10 weeks typical
10 working days
10 working days
Offshore hiring is tried and tested
“Will I actually find someone good?”
Three candidates to your scorecard in 10 working days, or your £399 Search Deposit back. Each arrives with a full Proof Pack (assessments, a recorded interview, references), so you choose from evidence, not CVs.
“Will they eat my time getting productive?”
Every hire comes with a 30-day onboarding plan, tool access and SOPs done for you. On a managed seat, we run the onboarding, so you just work with them.
“How do I know they’re performing?”
An agreed KPI scorecard and monthly reporting. On a seat, weekly QA sampling and coaching happen without you lifting a finger.
“What if it goes wrong?”
Replacement is built in: always, on a seat; within 90 days on a direct hire, with a fresh shortlist in 10 days.
Direct Hire or Managed Service
Every search starts with a refundable £399 and ends with 3 vetted candidates in 10 working days. When you hire, choose your route.
One all-in fee per operator. We properly employ them (real contract, benefits and 13th-month pay), cover leave, healthcare and HR, send you a monthly performance summary, and replace them if it ever stops working. No £3,500 success fee. Leave with 30 days' notice.
£399 to launch plus £3,500 only when you hire. They join your team directly. You contract with them and run pay yourself. Includes one replacement within 90 days.
You don't pick a route now. Launch the search for £399 and decide when you've met the person you want to hire.
UK vs Philippines support, a comparison
Plus NI, pension, benefits, equipment, recruitment fees.
Direct salary if you hire them yourself (plus the £3,899 one-off fee), or one managed-seat fee from £1,595/mo with everything included.
in year one (after the £3,899 direct-hire fee). £20,000 every year after.
Risk and Hassle Free Hiring
The 3-in-10 Guarantee
Three candidates to your agreed scorecard within 10 working days, or your £399 Search Deposit back, and we keep searching.
90-day direct-hire guarantee
If a direct hire doesn’t work out within 90 days (once you’ve completed onboarding), we re-run the search free, with a new shortlist in 10 days.
Seat replacement, always
On a managed seat, replacement is part of the service for as long as you hold it: no time limit, no extra fee.
Common questions
Ready to hire your next support rep?
Submit your brief: we'll send 3 vetted candidates within 10 working days. If you don't hire, you pay nothing.
Looking for support work rather than hiring?
Apply to the benchView active roles